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Frequently asked questions about our eSIM

• How long does it take to activate the eSIM?
  Activating an eSIM usually happens immediately once you start using it. This means that after you complete the setup process and scan the QR code provided by esimfly, the eSIM is automatically activated.
• What are the advantages of using an eSIM?
  The main advantages of the eSIM include the ability to change operators without the need for a new physical SIM, the ability to have multiple plans on a single device and a faster and easier activation process.
• How do I activate an eSIM on my device?
  To activate an eSIM, you will need to scan a QR code provided by us at checkout. Follow the instructions on your device to complete the setup.
• Can I recharge an eSim once I have used up the data?
  Yes, you can top up an eSIM! Just like physical SIMs, eSIMs allow you to top up your balance or add more data to your plan. The top-up process is very simple. You can top up your eSim from the esimfly Customer Area.
• Can I use an eSIM while traveling internationally?
  Yes, you can use an eSIM to activate local data plans abroad, which can be cheaper than international roaming plans. Set up your eSIM with the plan that best suits your destination to get the best price.
• Is it safe to use an eSim?
  Yes, the eSIM is safe. It uses advanced security protocols to protect your information and is less susceptible to loss or physical damage compared to a traditional SIM.